At Infonic Media, we strive to provide exceptional digital marketing services that exceed our clients’ expectations. However, we understand that circumstances may arise where a refund is necessary. We have established the following refund policy to address such situations:

  1. Refund Eligibility:

    • Refunds are eligible within 30 days from the date of purchase or the commencement of services, whichever comes first.
    • To be eligible for a refund, the client must demonstrate that the services provided did not meet the specifications outlined in the service agreement or proposal.

  2. Requesting a Refund:

    • Clients must submit a written refund request via email to our customer support team.
    • The refund request must include relevant details, such as the reason for the refund, proof of purchase, and any supporting documentation.

  3. Refund Process:

    • Upon receiving a refund request, our team will review the client’s case thoroughly.
    • If the request meets the eligibility criteria and is approved, we will initiate the refund process within [X] business days.
    • Refunds will be issued using the original method of payment.

  4. Non-Refundable Services:

    • Certain services may be non-refundable due to their nature or the resources invested in delivering them. Such services will be clearly communicated to the client prior to purchase or engagement.

  5. Cancellation Policy:

    • Clients may cancel ongoing services at any time, but refunds for prepaid or unused portions of services may be subject to review and approval.
    • Any cancellation requests must be submitted in writing to our customer support team.

  6. Contact Information:

    • For refund requests or inquiries regarding our refund policy, please contact our customer support team at [https://infonicmedia.com/contact-us/].

This refund policy is designed to ensure fairness and transparency in our dealings with clients while maintaining our commitment to delivering high-quality digital marketing services. We reserve the right to amend or update this policy as necessary, with any changes being communicated to our clients promptly.